PROCESSING OF PERSONAL DATA
The manager and processor of personal data on the www.swedbaltdelivery.eu online store is FBS Delivery OÜ (registry code 16236513) located at Sõle 41-116, Tallinn; telephone: 372 56392623; e-mail: info@fbs.ee.
We store personal data no longer than required by law or necessary for using our services and ensuring efficient customer service.
WHAT PERSONAL DATA ARE PROCESSED:
• first name and surname, personal identification code, telephone number and e-mail address
• delivery address
• bank account number
• cost of goods and services and payment details
• customer support details
WHY PERSONAL DATA ARE PROCESSED
Personal data are used to manage the customer’s orders and to deliver goods. Consent for the processing of personal data is necessary to manage orders; no orders can be placed without it.
Purchase history details (date of purchase, goods, quantity and customer data) are used to prepare overviews of goods and services purchased and to analyse customer preferences.
The bank account number is used to refund payments to the customer.
Personal data such as first and last name, personal identification code, telephone number and e-mail address are processed to handle any issues relating to the provision of goods and services (customer support).
The IP addresses or other online identifiers of online store users are processed for the store as an information society service and for web use statistics.
The website uses cookies in order to conduct the purchase session as well as for the collection of user statistics. Purchase is only possible if you enable cityalko.ee cookies.
LEGAL BASIS
Personal data are processed with the aim of performing the contract entered into with the client (article 6 1) b) of regulation 2016/679/EU)..
Personal data are processed in order to perform a legal obligation (e.g. accounting or resolving customer disputes) (preamble p 52, article 6 1) c) of regulation 2016/679/EU).
RECIPIENTS OF PERSONAL DATA
Personal data are forwarded to the customer support of the online store to manage purchases and purchase history and to resolve any problems that customers may have.
The first name and surname, personal identification code, telephone number and email address are forwarded to the transport service provider selected by the customer. If the goods are delivered by a courier, the customer’s address and contact details are forwarded to the courier.
The first name and surname, personal identification code, telephone number and email address are forwarded to the transport service provider selected by the customer. If the goods are delivered by a courier, the customer’s address and contact details are forwarded to the courier.
As the accounting of the online store is performed by a service provider, the personal data are transmitted to the service provider for accounting operations.
Personal data may be forwarded to IT service providers if this is needed to ensure the functionality of the online store or to host data..
The personal data necessary for making payments are forwarded to Maksekeskus AS, the processor authorized by FBS Delivery OÜ
SECURITY AND ACCESS TO DATA
The staff of the online store have access to personal data in order to resolve technical issues related to the use of the online store and to provide customer support.
The online store takes appropriate physical, organisational and IT security measures to protect personal data against accidental or unlawful destruction, loss, alteration or unauthorised access and disclosure.
Personal data are transmitted to data processors of the online store (such as the providers of transport and data hosting services) and processed under contracts entered into between the online store and the processors. The data processors must ensure appropriate safeguards when processing personal data.
ACCESS TO AND CORRECTION OF PERSONAL DATA
Personal data can be accessed by sending an inquiry to customer support..
WITHDRAWAL OF CONSENT
If personal data are processed on the basis of the customer’s consent, the customer has the right to withdraw their consent by notifying customer support by e-mail. Withdrawing consent does not affect the lawfulness of processing that occurred prior to its withdrawal. The online store cannot be used if consent is withdrawn.
DATA RETENTION
Personal data are erased upon the closure of a customer account in the online store, unless the storage of the data is necessary for accounting purposes or for the resolution of consumer disputes..
For purchases made without a customer account, the purchase history is stored for three years.
In the event of disputes concerning payments and consumer disputes, the personal data are stored until the claim is satisfied or until the expiry of the limitation period (three years).
Personal data needed for accounting purposes are stored for seven years as of the end of the calendar year.
RESTRICTION AND ERASURE OF DATA
For the restriction or erasure of personal data, customer support must be contacted via email. Requests for erasure are responded to within one month and the period of erasure is specified. The same also applies to the restriction of personal data.
PORTABILITY
Portability requests submitted by e-mail are responded to within one month. Customer support identifies the person and informs them of the personal data subject to portability.
DIRECT MARKETING MESSAGES
The e-mail address and telephone number are used for sending direct marketing messages if the customer has consented to receiving such messages. If the customer does not want to receive direct marketing messages, the customer should contact customer service..
Where personal data are processed for the purposes of direct marketing (profiling), the customer has the right to object to such processing, including profiling to the extent that it is related to such direct marketing, whether with regard to initial or further processing, at any time by notifying customer support via e-mail.
SETTLEMENT OF DISPUTES
Disputes concerning the processing of personal data are settled via customer support: info@fbs.ee The supervisory authority is the Estonian Data Protection Inspectorate: info@aki.ee.